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Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115)
Code:
CWS-115
Duration:
2 Day
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$2000
USD
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Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end user issues appropriately.
This course is available in the following formats:
Duration: 2 Day
Duration: 2 Day
| Call 800-798-3901 to enroll in this class! |
- How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
- How to use Citrix Director to gather information and interact with user sessions
- A methodology to approach user related issues to minimize time to resolution
- An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
Supporting XenApp and XenDesktop as a Helpdesk Representative
- XenApp and XenDesktop Architecture
- XenApp and XenDesktop Infrastructure
- Helpdesk Overview
Configuring Citrix Receiver and Using Citrix StoreFront
- Authenticating to a XenApp or XenDesktop Environment
- Understanding Citrix Receiver
- Navigating Receiver
- Troubleshooting Receiver Issues
Researching Issues with Citrix Studio
- Delegated Administration
- Working with Machine Catalogs
- Working with Delivery Groups
- Understanding Citrix Policies
- Understanding End-User Profiles
- Troubleshooting Policies
Printing in a XenApp and XenDesktop Environment
- Printing Concepts
- Default Printing Behavior
- Provisioning Printers
- Citrix Universal Print Server and Printer Driver
- Troubleshooting End-User Printing Issues
Resolving Issues Using Citrix Director
- Citrix Director
- Interacting with an End User
- Resolving Issues for the End User
- Monitoring with the Director Dashboard
- Troubleshooting Director Issues
Supporting XenApp and XenDesktop as a Helpdesk Representative
- XenApp and XenDesktop Architecture
- XenApp and XenDesktop Infrastructure
- Helpdesk Overview
Configuring Citrix Receiver and Using Citrix StoreFront
- Authenticating to a XenApp or XenDesktop Environment
- Understanding Citrix Receiver
- Navigating Receiver
- Troubleshooting Receiver Issues
Researching Issues with Citrix Studio
- Delegated Administration
- Working with Machine Catalogs
- Working with Delivery Groups
- Understanding Citrix Policies
- Understanding End-User Profiles
- Troubleshooting Policies
Printing in a XenApp and XenDesktop Environment
- Printing Concepts
- Default Printing Behavior
- Provisioning Printers
- Citrix Universal Print Server and Printer Driver
- Troubleshooting End-User Printing Issues
Resolving Issues Using Citrix Director
- Citrix Director
- Interacting with an End User
- Resolving Issues for the End User
- Monitoring with the Director Dashboard
- Troubleshooting Director Issues
Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.