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Cross-Cultural Business Communication Training
Code:
CCBC Tng
Duration:
1 Day
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$745
USD
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In this course, you will learn about how cultural differences affect speech, nonverbal and written communication. You will gain an understanding of how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. You will also learn about building relationships as well as teams across cultures.
This course is available in the following formats:
Duration: 1 Day
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Delivery Format: Virtual Classroom
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$ 745 |
- Discuss the value of culture and the significance of cross-cultural communication in the workplace
- Describe the impact of cultural differences on communication and avoid miscommunication and conflicts that arise due to these differences
- Identify the differences in verbal communication across cultures
- Improve your nonverbal communication skills by understanding the differences in gestures and expressions that vary across cultures
- Establish rapport and build trust
- Listen well and provide positive and constructive feedback
- Identify common cross-cultural communication barriers
- Overcome communication barriers and avoid cultural bias
- Employ qualified interpreters and communicate through them
- Attend and organize cross-cultural meetings
- Conduct negotiations and solve problems during a cross-cultural meeting
- Identify gestures used in different cultures and build a cross-cultural team
- Discuss guidelines for writing cross-cultural documents and assemble a translation team
Workplace culture
- Topic A: Basics of culture
- Topic B: Cultural differences
Differences in communication
- Topic A: Verbal communication
- Topic B: Nonverbal and written communication
Communicating across cultures
- Topic A: Building relationships
- Topic B: Listening and responding
Overcoming communication barriers
- Topic A: Cross-cultural communication barriers
- Topic B: Avoiding barriers
- Topic C: Interpreters
Cross-cultural business situations
- Topic A: Cross-cultural meetings
- Topic B: Negotiating and problem solving
Addressing cross-cultural issues
- Topic A: Communicating with co-workers
- Topic B: Writing cross-culturally
All professionals who wish to further develop their cross-cultural communication skills in the workplace.