|
Establishing Employee Accountability
Code:
Est Emp Acc
Duration:
1 Day
|
$695
USD
|
This instructor-led course imparts the techniques to manage employees for maximum results -- either individually or as a team. Employees who feel a sense of "ownership" in their organization and their work are more responsible and productive. After completing this course, you will have the critical skills to increase employee self-confidence and success, establish positive expectations and rapport, delegate effectively to get the results you need, and strengthen communication and trust through active listening.
This course is available in the following formats:
Duration: 1 Day
|
Delivery Format: Virtual Classroom
|
$ 695 |
- Learn how building relationships that support maximum accountability is beneficial to the organization and the individual
- Understand how to establish positive expectations and rapport through the use of active listening skills
- Gain skills to delegate effectively so that employees are empowered and motivated to be accountable for results
- Discuss tips and tools for improving communications and creating win-win relationships
Part 1: The Case for Accountability
- Getting Work Done Through Others
- Gathering Feedback
Part 2: The Manager/Employee Relationship
- Establishing Positive Expectations
- Creating Rapport
- Using the Pacing Technique
- Improving Listening Skills
- Common Responses and Their Risks
- Defusing Emotion Through Active Listening
- Lessening Employee Dependency
- Developing Relationship Contracts
Part 3: Leadership & Management Skills
- Setting Goals to Communicate Your Vision
- Involving Employees to Create Buy-In
- Determining the Action Steps
- Empowering Employees Through Delegating
- Recovering and Learning from Mistakes
Part 4: Communication Tools That Build Accountability
- Matching Personality Type
- Communicating Win-Win Messages
- Giving Strokes to Get Results
- Confronting Unacceptable Behavior
- Performing a Relationship Audit
Part 5: Follow-Up Ideas for Skill Development
- Maintain Your Momentum
- Establish an Action Plan
- Reward Yourself
- Continue to Work at It
Appendix
- Notes on the Case Studies
- Suggested Responses to Exercises
- Recommended Reading
Leaders who would like to foster a culture of accountability by providing a sense of empowerment and effectiveness in the workplace.