Course Catalog
Human Resources Service Delivery (HRSD) Fundamentals
Code: SN HR Funds
Duration: 2 Day
$1700 USD

OVERVIEW

During this two-day interactive training course, you access the ServiceNow platform in your own student instance, which is a “safe sandbox” loaded with demo and test data. You will perform the duties of an HR Administrator working for a fictitious company. Lab exercises throughout the course allow you to work through real world, relevant scenarios to complete your duties. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered in a variety of labs.

DELIVERY FORMAT

This course is available in the following formats:

Virtual Classroom

Duration: 2 Day
Classroom

Duration: 2 Day

CLASS SCHEDULE

Delivery Format: Virtual Classroom
Date: Apr 11 2024 - Apr 12 2024 | 09:00 - 17:00 CDT
Location: Online
Course Length: 2 Day

$ 1700

Delivery Format: Virtual Classroom
Date: Apr 25 2024 - Apr 26 2024 | 09:00 - 17:00 CDT
Location: Online
Course Length: 2 Day

$ 1700

Delivery Format: Virtual Classroom
Date: May 22 2024 - May 23 2024 | 09:00 - 17:00 CDT
Location: Online
Course Length: 2 Day

$ 1700

Delivery Format: Virtual Classroom
Date: Jun 06 2024 - Jun 07 2024 | 09:00 - 17:00 CDT
Location: Online
Course Length: 2 Day

$ 1700

Delivery Format: Virtual Classroom
Date: Jun 20 2024 - Jun 21 2024 | 09:00 - 17:00 CDT
Location: Online
Course Length: 2 Day

$ 1700

GOALS
  • Review the ServiceNow HRSD solution and its capabilities
  • Configure HR Criteria, User criteria, HR Case templates, document templates, and HR Profiles
  • Define and manage HR Services, HR Service Catalogs, and Catalog Items
  • Manage content on the Employee Service Center and define which employees may access the content
  • Create HR Knowledge articles and learn about the Knowledge Management lifecycle
  • Explore Skills and how HR Cases are automatically assigned based on Skills and location
  • Learn about the security constraints that determine access to HR data
  • Gain practical knowledge of HR Case Management and HR surveys
  • Drill into results using Performance Analytics, reporting, and dashboards
OUTLINE

Will Be Updated Soon!
Will Be Updated Soon!
LABS

Will Be Updated Soon!
Will Be Updated Soon!
WHO SHOULD ATTEND

The audience for this class includes HR Administrators, ServiceNow Administrators, and consultants who need to implement, configure, and administer ServiceNow HR Service Management.

PREREQUISITES

Participants are encouraged to complete ServiceNow Fundamentals courses prior to attending this course. Completing the prerequisite allows participants to immediately be successful in class since it provides a common vocabulary and standard practical experience with the ServiceNow platform.