Course Catalog
ITIL® Practitioner
Code: ITIL P 3 day
Duration: 3 Day
$2395 USD

OVERVIEW

ITIL logo

AXELOS has confirmed Global Knowledge was the leading provider of certified ITIL training and exams in 2017 across their 1,500 global partners

This highly practical course is designed to show you how to implement service improvements based on the ITIL philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement, the service improvement approach, communication, metrics and measurement, and organizational change management (OCM). The course fully prepares you for the ITIL Practitioner exam, which you may take at a later date. An exam voucher for the web-based exam is included in the cost of the course.

ITIL is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

DELIVERY FORMAT

This course is available in the following formats:

Virtual Classroom

Duration: 3 Day
Classroom

Duration: 3 Day

CLASS SCHEDULE
Call 800-798-3901 to enroll in this class!

GOALS
  • Service management concepts
  • Guiding principles
  • Service improvement approach
  • Organizational change management
  • Metrics and measurements
  • Communication
  • Tips for passing the ITIL Practitioner exam
  • Practice with a sample ITIL Practitioner exam
OUTLINE

Will Be Updated Soon!
Will Be Updated Soon!
LABS

Will Be Updated Soon!
Will Be Updated Soon!
WHO SHOULD ATTEND
  • Those engaged in IT development, IT operations, and IT service management
  • Individuals wishing to have detailed understanding of the principles of service improvement
PREREQUISITES

ITIL foundation v3 equivalent, v3 or 2011 is a mandatory requirement.