Course Catalog
Accelerate sales pipelines with AI in Dynamics 365 (AB-210)
Code: AB-210
Duration: 3 Day
$2295 USD

OVERVIEW

This course teaches learners how to design, configure, and govern AI enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agent capabilities to support sellers across the lead to cash process. Learners translate business requirements into practical, AI first seller workflows that improve productivity, forecasting accuracy, and decision making while aligning with organizational revenue goals, governance standards, and responsible AI practices.

DELIVERY FORMAT

This course is available in the following formats:

Virtual Classroom

Duration: 3 Day
Classroom

Duration: 3 Day

CLASS SCHEDULE

Delivery Format: Virtual Classroom
Date: Oct 19 2026 - Oct 21 2026 | 08:30 - 16:30 EDT
Location: Online
Course Length: 3 Day

$ 2295

GOALS
  • Understand how AI enhances sales processes within Dynamics 365
  • Leverage AI-driven insights to identify and prioritise high-value opportunities
  • Optimise sales pipelines using predictive analytics and automation
  • Enhance customer engagement through data-driven personalisation
  • Automate routine sales tasks to improve efficiency and productivity
  • Use intelligent recommendations to guide next-best actions and decisions
  • Analyse sales performance and pipeline health using AI-powered tools
OUTLINE

Will Be Updated Soon!
Will Be Updated Soon!
LABS

Will Be Updated Soon!
Will Be Updated Soon!
WHO SHOULD ATTEND

This course is designed for professionals who want to learn how to build AI-enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agents. It is ideal for students who want to understand how modern sales teams use AI to manage leads, opportunities, forecasting, and seller productivity. Learners may have a general understanding of sales processes or Dynamics 365 but are looking to develop the skills needed to translate business requirements into practical, AI-powered sales workflows while following governance and responsible AI practices.

PREREQUISITES

  • Basic understanding of sales concepts and processes
  • Familiarity with Dynamics 365 Sales or the Dynamics 365 customer experience suite
  • General awareness of business applications and CRM workflows
  • Foundational knowledge of AI concepts is helpful but not mandatory