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AMA2576: Communication and Interpersonal Skills for Technical Professionals
Code:
AMA2576
Duration:
2 Day
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$2695
USD
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Whether youre an IT professional, engineer, scientist, or researcher, communicating with othersboth technical and nontechnical professionalsis an essential part of the job. This seminar will give you the interpersonal and communication tools you need to ensure mutual clarity and understanding when dealing with others, so you can maximize all your business interactions and achieve your critical goals.
This course is available in the following formats:
Duration: 2 Day
Duration: 2 Day
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Delivery Format: Virtual Classroom
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$ 2695 |
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Delivery Format: Virtual Classroom
|
$ 2695 |
|
|
Delivery Format: Virtual Classroom
|
$ 2695 |
|
|
Delivery Format: Virtual Classroom
|
$ 2695 |
|
|
Delivery Format: Virtual Classroom
|
$ 2695 |
|
|
Delivery Format: Virtual Classroom
|
$ 2695 |
- Recognize and manage differences between you and nontechnical professionals
- Deliver clear messages to non-technical professionals
- Apply verbal and nonverbal techniques to build shared understanding
- Strategically apply a communication system to enhance relationships and achieve performance goals
- Develop active listening skills that promote better work relationships
- Get your points across in diverse communication contexts
- Use influencing skills to complete projects faster and grow your reputation
- Be able to productively manage conflict
This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize the participant's training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner - producing a greater return-on-investment for the employer and the seminar participant.
Identifying Differences Between Technical and Nontechnical Professionals
- Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
- Understanding the impact of generational characteristics on communication within and outside of technical areas
- Analyzing your own work situation based on communication needs and expectations
Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
- Distinguishing communication style preferences to better understand and influence others
- Determining your personal communication styles with the DiSC profile
- Identifying the strengths and limitations of your DiSC profile
- Using behavioral clues to determine others personal styles
- Describing how to more effectively work with other styles
Strategically Applying a Communication System to Enhance Relationships
- Differentiating between verbal and nonverbal communications
- Assessing your own nonverbal traits and developing an improvement plan
- Identifying criteria for establishing trust and building credibility
- Using a communication model to conduct more effective conversations
Developing Active Listening Skills to Promote Better Work Relationships
- Recognizing the role of listening in effective communications
- Knowing when and how to acknowledge emotions and ideas
- Applying effective listening techniques to own work situations
Communication Strategies to Help You Achieve Your Goals
- Determining when to use open and closed-ended questions
- Demonstrating and applying the effective use of informing, directing and criticizing
Productively Managing Conflict
- Using and applying the AEIOU model to assertively build shared expectations
- Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
- Developing an action plan to apply these techniques to your own work situations
Identifying Differences Between Technical and Nontechnical Professionals
- Recognizing the differences in communication needs/expectations of technical vs. nontechnical professionals
- Understanding the impact of generational characteristics on communication within and outside of technical areas
- Analyzing your own work situation based on communication needs and expectations
Interpersonal Strategies to Help You Get Your Points Across in Diverse Circumstances
- Distinguishing communication style preferences to better understand and influence others
- Determining your personal communication styles with the DiSC profile
- Identifying the strengths and limitations of your DiSC profile
- Using behavioral clues to determine others personal styles
- Describing how to more effectively work with other styles
Strategically Applying a Communication System to Enhance Relationships
- Differentiating between verbal and nonverbal communications
- Assessing your own nonverbal traits and developing an improvement plan
- Identifying criteria for establishing trust and building credibility
- Using a communication model to conduct more effective conversations
Developing Active Listening Skills to Promote Better Work Relationships
- Recognizing the role of listening in effective communications
- Knowing when and how to acknowledge emotions and ideas
- Applying effective listening techniques to own work situations
Communication Strategies to Help You Achieve Your Goals
- Determining when to use open and closed-ended questions
- Demonstrating and applying the effective use of informing, directing and criticizing
Productively Managing Conflict
- Using and applying the AEIOU model to assertively build shared expectations
- Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
- Developing an action plan to apply these techniques to your own work situations
All technical and IT professionals who need to develop the interpersonal and communication skills necessary to effectively convey their knowledge to those around them.