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ITIL® (Version 5) Service Including Exam
Code:
ITIL5MP-S
Duration:
3 Day
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$2395
USD
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This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.
The courseware and exam are currently only available in English.
ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
This course is available in the following formats:
Duration: 3 Day
Duration: 3 Day
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Delivery Format: Virtual Classroom
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$ 2395 |
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Delivery Format: Virtual Classroom
|
$ 2395 |
|
|
Delivery Format: Virtual Classroom
|
$ 2395 |
After you complete this course, you will be able to:
- Apply ITIL® principles across incident, request, problem, change, and continual improvement practices, improving reliability, resilience, and measurable value delivery.
- Break down silos by aligning service delivery with business objectives, leveraging automation, and supporting continual improvement.
- Position service management as a strategic, tactical, and operational enabler, linking investment decisions directly to business outcomes.
Module 1: Digital Products and Services
- 1.1 Introduction to digital products and services.
- 1.2 The ITIL Product and Service Lifecycle management activities.
Module 2: Discover
- 2.1 Key concepts and practices of the 'discover' activity.
- 2.2 Steps and outputs of the 'discover' activity.
- 2.3 Success factors and metrics of the 'discover' activity.
Module 3: Design
- 3.1 Key concepts and practices of the design activity.
- 3.2 Steps and outputs of the design activity.
- 3.3 Success factors and metrics of the design activity.
Module 4: Acquire
- 4.1 Key concepts and practices of the 'acquire' activity.
- 4.2 Steps and outputs of the 'acquire' activity.
- 4.3 Success factors and metrics of the 'acquire' activity.
Module 5: Build
- 5.1 Key concepts and practices of the 'build' activity.
- 5.2 Steps and outputs of the 'build' activity.
- 5.3 Success factors and metrics of the 'build' activity.
Module 6: Transition
- 6.1 Key concepts and practices of the 'transition' activity.
- 6.2 Steps and outputs of the 'transition' activity.
- 6.3 Success factors and metrics of the transition activity.
Module 7: Operate
- 7.1 Key concepts and practices of the operate activity.
- 7.2 Steps and outputs of the operate activity.
- 7.3 Success factors and metrics of the operate activity.
Module 8: Deliver
- 8.1 Key concepts and practices of the deliver activity.
- 8.2 Steps and outputs of the deliver activity.
- 8.3 Success factors and metrics of the deliver activity.
Module 9: Support
- 9.1 Key concepts and practices of the support activity.
- 9.2 Steps and outputs of the support activity.
- 9.3 Success factors and metrics of the support activity.
Module 10: Lifecycle Management
- 10.1 Managing the End-to- End Lifecycle.
- 10.2 ITIL, AI and other frameworks.
Module 1: Digital Products and Services
- 1.1 Introduction to digital products and services.
- 1.2 The ITIL Product and Service Lifecycle management activities.
Module 2: Discover
- 2.1 Key concepts and practices of the 'discover' activity.
- 2.2 Steps and outputs of the 'discover' activity.
- 2.3 Success factors and metrics of the 'discover' activity.
Module 3: Design
- 3.1 Key concepts and practices of the design activity.
- 3.2 Steps and outputs of the design activity.
- 3.3 Success factors and metrics of the design activity.
Module 4: Acquire
- 4.1 Key concepts and practices of the 'acquire' activity.
- 4.2 Steps and outputs of the 'acquire' activity.
- 4.3 Success factors and metrics of the 'acquire' activity.
Module 5: Build
- 5.1 Key concepts and practices of the 'build' activity.
- 5.2 Steps and outputs of the 'build' activity.
- 5.3 Success factors and metrics of the 'build' activity.
Module 6: Transition
- 6.1 Key concepts and practices of the 'transition' activity.
- 6.2 Steps and outputs of the 'transition' activity.
- 6.3 Success factors and metrics of the transition activity.
Module 7: Operate
- 7.1 Key concepts and practices of the operate activity.
- 7.2 Steps and outputs of the operate activity.
- 7.3 Success factors and metrics of the operate activity.
Module 8: Deliver
- 8.1 Key concepts and practices of the deliver activity.
- 8.2 Steps and outputs of the deliver activity.
- 8.3 Success factors and metrics of the deliver activity.
Module 9: Support
- 9.1 Key concepts and practices of the support activity.
- 9.2 Steps and outputs of the support activity.
- 9.3 Success factors and metrics of the support activity.
Module 10: Lifecycle Management
- 10.1 Managing the End-to- End Lifecycle.
- 10.2 ITIL, AI and other frameworks.
This course is aimed at:
- Service management and service delivery professionals
- Product and digital delivery roles
- Architecture and service design roles
- Software and application development teams