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ITIL® (Version 5) Strategy Including Exam
Code:
ITIL5SL-S
Duration:
3 Day
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$2395
USD
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This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.
The courseware and exam are currently only available in English.
ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
This course is available in the following formats:
Duration: 3 Day
Duration: 3 Day
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Delivery Format: Virtual Classroom
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$ 2395 |
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Delivery Format: Virtual Classroom
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$ 2395 |
After you complete this course, you will be able to:
- Ensure strategic capabilities are fit for purpose and support the organizations vision and mission.
- Formalize and develop existing strategic capabilities with clearer governance and communication.
- Improve the performance of key parts of the Service Value System (SVS), particularly governance, while considering all four dimensions of service management.
- Provide clarity and confidence to make balanced, sustainable decisions while maintaining focus on purpose and values.
Module 1: Key ITIL terms and definitions
- 1.1 Key concepts of ITIL
- 1.2 Key concepts of ITIL Strategy
- 1.3 Strategy across the ITIL Four Dimensions
Module 2: The ITIL Strategy Management Model
- 2.1 Introduction to the ITIL Strategy Management Model
- 2.2 Strategy development
- 2.3 Strategy implementation
- 2.4 Sustainable strategy management
Module 3: Strategic capabilities
- 3.1 Leadership
- 3.2 Communication
- 3.3 Innovation
- 3.4 AI governance
- 3.5 Organizational Change Management (OCM)
- 3.6 Digital ethics
- 3.7 Complexity thinking
- 3.8 Portfolio management
- 3.9 Risk management
- 3.10 Sustainability
Module 4: ITIL and other frameworks
- 4.1 ITIL and DevOps
- 4.2 ITIL and PRINCE2
Module 1: Key ITIL terms and definitions
- 1.1 Key concepts of ITIL
- 1.2 Key concepts of ITIL Strategy
- 1.3 Strategy across the ITIL Four Dimensions
Module 2: The ITIL Strategy Management Model
- 2.1 Introduction to the ITIL Strategy Management Model
- 2.2 Strategy development
- 2.3 Strategy implementation
- 2.4 Sustainable strategy management
Module 3: Strategic capabilities
- 3.1 Leadership
- 3.2 Communication
- 3.3 Innovation
- 3.4 AI governance
- 3.5 Organizational Change Management (OCM)
- 3.6 Digital ethics
- 3.7 Complexity thinking
- 3.8 Portfolio management
- 3.9 Risk management
- 3.10 Sustainability
Module 4: ITIL and other frameworks
- 4.1 ITIL and DevOps
- 4.2 ITIL and PRINCE2
This course is aimed at:
- Leaders with strategic responsibility at all levels of the organization.
- Professionals with tactical responsibility for implementing strategy.
- Professionals with operational responsibility for supporting strategic objectives.