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ITIL® (Version 5) Transformation Including Exam
Code:
ITIL5T
Duration:
3 Day
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$2395
USD
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This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.
The courseware and exam are currently only available in English.
ITIL is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
This course is available in the following formats:
Duration: 3 Day
Duration: 3 Day
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Delivery Format: Virtual Classroom
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$ 2395 |
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Delivery Format: Virtual Classroom
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$ 2395 |
After you complete this course, you will be able to:
- Ensure managerial and governance capabilities are fit for purpose and support the organizations desired ways of working.
- Formalise and streamlines organisational capabilities with clearer accountabilities and responsibilities.
- Improve the performance of specific parts of the Service Value System (SVS), such as individual practices or tool usage, while considering all four dimensions of service management.
- Improve the performance of the overall SVS by supporting collaboration across stakeholders and value streams.
Module 1: Introduction to ITIL Transformation
- 1.1 Key concepts of ITIL
- 1.2 Key concepts of ITIL Transformation
Module 2: The ITIL Transformation Model
- 2.1 Layers, stages, steps, and contextual adaptation in transformation
- 2.2 End-to-end examples
Module 3: Transformation patterns
- 3.1 Introduction to transformation patterns
- 3.2 Initiation patterns
- 3.3 Governance patterns
- 3.4 Execution patterns
Module 4: Measurement, learning, and synthesis
- 4.1 Tools, methods and techniques
- 4.2 Measurement and evidence
- 4.3 Learning and knowledge transfer
Module 5: ITIL and AI
- 5.1 Transformation in the AI context
- 5.2 AI governance
Module 6: ITIL and other frameworks
- 6.1 ITIL and DevOps
- 6.2 ITIL and PRINCE2
Module 1: Introduction to ITIL Transformation
- 1.1 Key concepts of ITIL
- 1.2 Key concepts of ITIL Transformation
Module 2: The ITIL Transformation Model
- 2.1 Layers, stages, steps, and contextual adaptation in transformation
- 2.2 End-to-end examples
Module 3: Transformation patterns
- 3.1 Introduction to transformation patterns
- 3.2 Initiation patterns
- 3.3 Governance patterns
- 3.4 Execution patterns
Module 4: Measurement, learning, and synthesis
- 4.1 Tools, methods and techniques
- 4.2 Measurement and evidence
- 4.3 Learning and knowledge transfer
Module 5: ITIL and AI
- 5.1 Transformation in the AI context
- 5.2 AI governance
Module 6: ITIL and other frameworks
- 6.1 ITIL and DevOps
- 6.2 ITIL and PRINCE2
This course is aimed at:
- Sponsors and owners of transformation initiatives, responsible for leading change.
- Professionals involved in delivering transformation work, to understand what needs to be done.
- Professionals impacted by transformation, to understand the support and engagement they can expect.
- Consultants supporting organisations through transformation initiatives.
We would recommend you have completed at least one of the advanced ITIL® modules prior to attending this class. This isnt a pre-requisite but will provide you with more context to get the most out of this training.