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Managing Challenging Conversations
Code:
MCC
Duration:
1 Day
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$795
USD
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Unlock the skills to confidently navigate tough topics in professional settings. In this dynamic 1-day course, you'll gain practical tools and fresh insights to manage conflict and handle the conversations we often avoid. Discover how emotions shape dialogue, learn to overcome hesitation, and develop the ability to truly listen and see the bigger picture. Walk away prepared, empowered, and ready to lead with clarity and empathy.
This course is available in the following formats:
Duration: 1 Day
Duration: 1 Day
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Delivery Format: Virtual Classroom
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$ 795 |
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|
Delivery Format: Virtual Classroom
|
$ 795 |
After completing this course, participants will learn:
- Hidden costs associated with putting off challenging conversations
- Prepare for and start challenging conversations
- Deal with emotion surrounding challenging conversations
- Steps to defuse tense and or emotional situations
- Suggestions for dealing with various types of difficult people
Module 1: Beginning a difficult Conversation
- Interpersonal Communication
- The Communication Loop
- Types of communication
- Active Listening
Module 2: Influence
- Influence, Power and Authority
- Types of Influence Styles
- Understanding How to influence
Module 3: Conflict
- What is Conflict?
- Constructive Conflict vs. Destructive Conflict
- Dealing with difficult people
- How to work with someone effectively
- Emotional Intelligence
Module 4: Putting it all together
- Managing the Real Conversations that Take Place During Every Interaction
- Steering the Conversation to Maximize the Outcome
- Beginning a Difficult conversation
- Close
Module 1: Beginning a difficult Conversation
- Interpersonal Communication
- The Communication Loop
- Types of communication
- Active Listening
Module 2: Influence
- Influence, Power and Authority
- Types of Influence Styles
- Understanding How to influence
Module 3: Conflict
- What is Conflict?
- Constructive Conflict vs. Destructive Conflict
- Dealing with difficult people
- How to work with someone effectively
- Emotional Intelligence
Module 4: Putting it all together
- Managing the Real Conversations that Take Place During Every Interaction
- Steering the Conversation to Maximize the Outcome
- Beginning a Difficult conversation
- Close
- Anyone interested in strengthening communication skills and knowing how to deliver a challenging message
- Managers, Individual contributors, Team Leads
- Business Analysts, Business Systems Analysts
- Project coordinators, analysts, leaders, team members, and stakeholders
- Team Leaders, Product Managers, Project Managers, IT Managers, IT Leads