Certified and Advanced Degree
Computer Instructors and Consultants
Course Catalog
Omnissa Workspace ONE® UEM: Troubleshooting (OWOEUMT)
Code: OWOEUMT
Duration: 3 Day
$3960 USD

OVERVIEW

The Workspace ONE UEM: Troubleshooting course provides common infrastructure troubleshooting scenarios, focusing on developing problem-solving skills and mastering console navigation, resolving device and resource communication issues, and using built-in tools to identify root causes.

DELIVERY FORMAT

This course is available in the following formats:

Virtual Classroom

Duration: 3 Day
Classroom

Duration: 3 Day

CLASS SCHEDULE

Delivery Format: Virtual Classroom
Date: Sep 14 2026 - Sep 18 2026 | 09:00 - 17:00 EST
Location: Online
Course Length: 3 Day

$ 3960

Delivery Format: Virtual Classroom
Date: Dec 14 2026 - Dec 18 2026 | 09:00 - 17:00 EST
Location: Online
Course Length: 3 Day

$ 3960

GOALS

After completing this course, you should be able to:

  • Summarize the basic troubleshooting methodology.
  • Outline common troubleshooting techniques in the Workspace ONE UEM console.
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console.
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices.
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM console.
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console.
  • Explain common troubleshooting approaches for the Unified Access Gateway platform and individual edge services.
OUTLINE

  1. Course introduction
    • Introductions and course logistics
    • Course objectives
  2. Workspace ONE foundations
    • Navigating and customizing the console
    • Workspace ONE UEM console foundations
    • Workspace ONE Hub Services
    • Workspace ONE UEM accounts
  3. Workspace ONE architecture
    • Workspace ONE & modern SaaS architecture
    • Workspace ONE UEM architecture
    • Additional Workspace ONE components
    • Workspace ONE example use cases
  4. Fundamentals of troubleshooting Workspace ONE UEM
    • Software troubleshooting and support methods
    • Core components topology
    • Integrated components topology
    • Workspace ONE UEM log files
  5. Workspace ONE UEM console troubleshooting
    • Workspace ONE UEM troubleshooting overview
    • Group management and assignment
    • System settings and roles
    • Analytic events
    • Collecting and analyzing Workspace ONE UEM logs
  6. Integration troubleshooting
    • Integration overview
    • AirWatch Cloud Connector
    • Directory Services integration
    • Directory Users and Groups synchronization
    • Certificate Authority integration
    • Omnissa Access and Workspace ONE Intelligent Hub
  7. Endpoint troubleshooting
    • Endpoint topology overview
    • Tools and resources for troubleshooting
    • Workspace ONE Assist
    • Troubleshooting common issues
  8. Application troubleshooting
    • Applications overview
    • Configuration review
    • Tools and resources for troubleshooting
    • Public applications
    • Internal applications
    • Purchased applications
  9. Unified Access Gateway and Edge services troubleshooting
    • Unified Access Gateway architecture overview
    • Unified Access Gateway configuration review
    • Tools and resources for troubleshooting
    • Content Gateway on Unified Access Gateway
    • Workspace ONE Tunnel on Unified Access Gateway
  10. Email troubleshooting
    • Email architecture overview
    • Email profile configuration review
    • Tools and resources for troubleshooting
    • Workspace ONE Secure Email Gateway on Unified Access Gateway
    • PowerShell integration
  1. Course introduction
    • Introductions and course logistics
    • Course objectives
  2. Workspace ONE foundations
    • Navigating and customizing the console
    • Workspace ONE UEM console foundations
    • Workspace ONE Hub Services
    • Workspace ONE UEM accounts
  3. Workspace ONE architecture
    • Workspace ONE & modern SaaS architecture
    • Workspace ONE UEM architecture
    • Additional Workspace ONE components
    • Workspace ONE example use cases
  4. Fundamentals of troubleshooting Workspace ONE UEM
    • Software troubleshooting and support methods
    • Core components topology
    • Integrated components topology
    • Workspace ONE UEM log files
  5. Workspace ONE UEM console troubleshooting
    • Workspace ONE UEM troubleshooting overview
    • Group management and assignment
    • System settings and roles
    • Analytic events
    • Collecting and analyzing Workspace ONE UEM logs
  6. Integration troubleshooting
    • Integration overview
    • AirWatch Cloud Connector
    • Directory Services integration
    • Directory Users and Groups synchronization
    • Certificate Authority integration
    • Omnissa Access and Workspace ONE Intelligent Hub
  7. Endpoint troubleshooting
    • Endpoint topology overview
    • Tools and resources for troubleshooting
    • Workspace ONE Assist
    • Troubleshooting common issues
  8. Application troubleshooting
    • Applications overview
    • Configuration review
    • Tools and resources for troubleshooting
    • Public applications
    • Internal applications
    • Purchased applications
  9. Unified Access Gateway and Edge services troubleshooting
    • Unified Access Gateway architecture overview
    • Unified Access Gateway configuration review
    • Tools and resources for troubleshooting
    • Content Gateway on Unified Access Gateway
    • Workspace ONE Tunnel on Unified Access Gateway
  10. Email troubleshooting
    • Email architecture overview
    • Email profile configuration review
    • Tools and resources for troubleshooting
    • Workspace ONE Secure Email Gateway on Unified Access Gateway
    • PowerShell integration
LABS

Will Be Updated Soon!
Will Be Updated Soon!
WHO SHOULD ATTEND

Intermediate to advanced practitioners that support Workspace ONE UEM environments.

PREREQUISITES

Recommended:

  • A working knowledge of Omnissa Workspace ONE UEM infrastructure
  • A background in End-User Computing
  • Completed Workspace ONE UEM Deploy and Manage course